PLACING AN ORDER

1. We accept orders via our online ordering forms to ensure accountability and accuracy.  We also accept orders through our social media platforms (IG and Facebook).

 

2. Orders are processed according to the information that you provide on your order form or from your quote..

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3. Orders are not confirmed until a deposit is received on your order.

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4. We we do not process cash-on-delivery orders. Orders must be paid in full in advance according to the payment timeline policy below.

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Payment Process

We accept US dollars or credit cards via Square Up, Cash App, or PayPal.   WE DO NOT ACCEPT PERSONAL CHECKS, PAYMENT ON DELIVERY/PICK_UP OR I.O.Us.  **We only accept checks from pre-approved businesses and organizations local bank accounts.

 

ALL ORDERS MUST BE PAID IN FULL 1 WEEK PRIOR TO YOUR EVENT, ORDERS MUST BE PAID IN FULL NO LATER THAN THE DATED LISTED ON YOUR INVOICE, PHONE QUOTE OR EMAIL QUOTE. Failure to do so will result in your order being cancelled. 

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By failing to pay balance on your order by your due date, you forfeit your deposit and will not be issued a refund, credit or transfer of deposit. When we accept your order, we turn down other orders to accommodate you.

 

Deposits, Cancellations, Changes & Refunds 

***Please note that orders are not scheduled on our calendar until the required deposit is received.

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A 50% non-refundable deposit is required in order to secure your date. This deposit will be applied to your order total. The remainder is due at least 1 week prior to delivery or pick up date (unless otherwise stated on your invoice). 

 

Orders placed less than 1 week prior to your delivery date must be paid in full at time of reservation.

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All notifications of any changes regarding your order and/or delivery or pick up date MUST be made via email. If you notify us that your event is canceled or postponed at least 14 business days (30 business days for wedding cakes) prior to your delivery date, your deposit and all other payments are refundable minus 20% for your order. If you notify us less than 14 business (30 business days for wedding cakes) prior to your delivery date, your deposit and all other payments made are non-refundable, but will be applied towards a future order or refunded in the form of a Chassy Cakes gift certificate of equal refund value.

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If for any reason, we are unable to fulfill your order due to reason's beyond our control (natural disasters, power outages or worker illness), your deposit and all payments made will be refunded in full. 

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Order Time Guide

***Please note that our calendar fills up fast!  Some of our clients reserve dates as early as two months in advance. 

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RESERVATION DATES ARE SUBJECT TO AVAILABILITY! Orders are not scheduled on our calendar until a deposit has been received.

 

Here is our recommended reservation time line.  If you are past this time, please feel free to contact us anyway to see if we have availability.

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Decorated Party Cakes

up to 50 servings - 7 business days notice

51-100 servings - 14 business days notice

101 servings or more -20 business days notice

 

Wedding Cakes  

6 weeks notice 

 

Rush Fee

Orders submitted after the required time frame may be charged a rush fee. Please plan accordingly!